registered and paid for one token...but there is no place to click on the token when trying to open the instructions ??

Question

paid for the token, but didn't receive anything and the info is still locked

Answer 1

once you are logged in

-- select vehicule

-- you will then be asked how you want to unlock the vehicle

-- click on Token

 

If you only need to the passlock-sl2 installation guide, it's available on the manufacturer website, here: https://fortin.ca/en/products/alpha-series/passlock-sl2-v2/files.html