Blue light turns off after connecting red and large wire connectors

Question

programmed previously however it wouldnt shut off the engine when door opened or brake pressed. So i reset it and now when i went through the steps when i get the solid blue light i start connecting the wires and when both the red and large white wire is connected you hear a sound and the light turns off before i put in the key. Extra info chevy 2013 silverado 1500, evo all V4 2019. Also when flashing the device using flash link the blue light indicator on the flash link does not come on

Answer 1

Please call tech support.

https://fortin.ca/en/support/